“Both time-to-content and additional delays due to re-buffering lead to decreases in Net Promoter Scores (NPS). On the other hand, smooth browsing and video streaming lead to increased NPS for a mobile broadband service provider.”

(Ericsson Mobility Report – MWC edition - February 2016)

“Throughput and TCP KPIs are not enough to provide OTT Video User Experience”.

(Tier 1 Asia Pacific Mobile Operator)

“Net added mobile video traffic in 2015 is equal to 3 full length movies per smartphone subscription”.

(Ericsson Mobility Report – MWC edition - February 2016)

“Most of the OTT video traffic is encrypted (HTTPS), in this case we have no visibility on User Experience”.

(Tier 1 European Mobile Operator)

“TV/Video use is, after the shift to LTE, the second consumer trend having the biggest impact on 2015 mobile operator tech strategy”

(“2015/2016 annual survey results” - Mobile Europe Magazine, Issue no. 243, December 2015/January 2016)

HighSee


HighSee is an Over The Top (OTT) Video analyzer for TELCOs Assurance Applications, which detects HTTPS Adaptive Bit Rate Video Sessions, infers subscriber User Experience (UX) and assesses both media servers and network performances

Subscriber Insight Enabler
HighSee analyzes OTT Video activities per user, generating crucial information for TELCOs to obtain a 360-degree subscriber view and proactively support customer retention and monetization strategy
View the invisible
Thanks to its innovative approach (patent pending), by monitoring encrypted (HTTPS) and unencrypted (HTTP) subscriber sessions in the core network, HighSee estimates events that may adversely impact the user experience, such as “session freezes” and poor “play start delays”
Service Awareness
Key indicators are combined to provide summary scores for three important functional areas: User Experience, Audio/Video Service Quality, and Network Performance.
Detailed traces are available to view user session Audio/Video resolutions, the buffer dynamic of the client, media servers responsiveness, up to all packets exchanged between the servers and the user client
End To End Analysis
HighSee users can easily detect if poor score sessions are related to terminals/players, media servers or network behavior. Valuable information summarized into Session Records is provided to manage Video Caching Performances, Service Level Agreements (SLAs) with OTT Providers, Network Planning and Optimization activities
Built with Assurance Provider needs in mind
HighSee is the ideal plug-in solution to streamline OTT Video Assurance.
In line with the latest Telco requirements, it runs on standard x86 virtual machines, with an architecture that ensures low footprint integration with clear northbound and southbound interfaces