HighSee Unveils the End-To-End Quality of
OTT Applications
Gain network observability and user experience visibility for resource‑intensive services, even when encrypted.
HighSee
- HS4VS (HighSee for Video Streaming) Provides detailed QoE and QoS analysis for client–server services, with a focus on OTT video streaming, ensuring optimal playback quality and user satisfaction.
- HS4CT (HighSee for Cloud Gaming and Collaboration Tools) Delivers QoE and QoS insights for RTP based applications, including video conferencing and cloud gaming, enabling real time performance monitoring and issue detection.
- HS4TM (HighSee for Transport Monitoring) Offers advanced QoS analysis across a wide range of configurable applications, along with in depth monitoring of DNS performance and user transactions for enhanced service visibility.
Thorough Subscriber Insight
HighSee analyzes end‑user sessions across OTT Video Streaming, Cloud Gaming, and Collaboration services. It generates actionable indicators covering service utilization, media performance, and Quality of Experience (QoE), while automatically detecting events that degrade user experience—such as video freezes (stalls) and slow playback start times. These insights enable telecom operators to proactively identify experience issues, understand their impact on subscribers, and take informed actions to reduce churn, protect revenues, and support data‑driven monetization strategies.
End To End Analysis
HighSee generates synthetic user session records that feed analytics applications, enabling them to identify sessions with poor Quality of Experience (QoE) and determine whether issues originate from media server performance or network behavior.
With these insights, network operators can effectively manage QoE levels for different user groups under specific service contracts, optimize video caching performance, and ensure compliance with Service Level Agreements (SLAs) with OTT providers.
Quality of Service (QoS) Management
HighSee delivers comprehensive Quality of Service (QoS) monitoring for a broad range of client–server and peer to peer applications. It supports media delivery over SSL/QUIC as well as media streaming over UDP/(S)RTP.
By activating HS4TM (HighSee for Transport Monitoring), operators can accurately measure latency, round trip time (RTT), user data rates, and traffic volumes across a large set of configurable applications over QUIC and TCP protocols.
HS4TM overcomes the visibility challenges introduced by QUIC encryption and the low adoption of spin bits, ensuring reliable transport level performance insights.
In addition, HS4TM provides valuable DNS performance indicators, enabling detailed analysis of user DNS transactions and supporting faster identification of service degradation and root cause issues.
Packet granularity for Precise Root Cause Analysis (RCA)
Short and sudden network impairments, such as burst packet loss or jitter spikes, can severely disrupt real-time applications, including live streaming, video conferencing, and gaming.
HighSee addresses this challenge by calculating performance indicators directly from application packets, preserving a high level of granularity. This approach captures critical transient events.
These detailed insights are efficiently condensed into optimized session records that retain all essential information while minimizing data volume. This balance enables precise troubleshooting and accelerates Root Cause Analysis (RCA), ultimately reducing Mean Time To Repair (MTTR).
Connecting the Dots: from QoE to Network Performances, and Vice-versa
By leveraging enriched session records through control-plane or cell-tracing correlation, HighSee enables precise identification of the cells and devices contributing to poor Quality of Experience (QoE). Conversely, starting from heavily loaded cells, network nodes, or devices, it becomes possible to assess their impact on the QoE delivered to users.
By linking QoE degradation to underlying Quality of Service (QoS) conditions, network operators can optimize resource allocation and manage QoS levels for each application and service category—quickly addressing performance gaps while avoiding overprovisioning.
Plug-in Solution
HighSee can be deployed as a Linux library with a dedicated API, making integration simple and seamless. Alternatively, it can operate as a stand‑alone application on standard x86 architectures, ingesting data from probes or data brokers while maintaining a low resource footprint.
Use cases
Revenue Protection and Growth
Increase Revenues.
TELCOs are increasingly bundling OTT services to boost acquisition and retention. HighSee helps maximize the value of these bundles by providing deep visibility into service quality and usage. This enables operators to optimize performance, and increase customer lifetime value, turning bundled offers into a stronger driver of revenue growth.
Reduce Churn.
Quality may play a significant role, particularly as operators navigate the ongoing rollout of new technologies such as 5G and Fixed Wireless Access (FWA), which require close monitoring and optimization.
HighSee KPIs applied to churn prediction for a 5G FWA deployment in North America revealed that the model could predict more than 75% of actual deactivations and accurately classify both deactivations and non-deactivations in 96% of cases.
Retain Customers.
HighSee proactively identifies experience issues, enabling operators to retain high-value customers, enhance support accuracy, and accelerate issue resolution through effective team collaboration.
Assurance and Optimization
Service Assurance.
HighSee provides proven, ground-truth insights into subscriber QoE, enabling telcos to proactively manage service degradation and conduct targeted investigations into the underlying network or service conditions causing issues.
It empowers Service Assurance teams to identify which KPI values and trends lead to video freezing (stalls). By continuously monitoring these indicators, networks can be proactively optimized to prevent degradation before it impacts the user experience.
Network Optimization.
Modern OTT applications are designed to gracefully absorb network impairments, often masking degradations that would otherwise be visible to users. While this behavior protects perceived user experience, understanding which KPI values and trends lead to video freezing (stalls) gives TELCOs critical insight for smarter network optimization.
HighSee provides evidence that quality targets are being met, helping to avoid unnecessary resource allocation that would otherwise become inefficient.
Service Interconnection
CDN and Media Server Performance Monitoring.
CDN performance is critical not only for delivering high-quality user experiences but also for reinforcing a Telco’s reputation for reliability. In a highly competitive digital landscape, proactive monitoring is essential to maintaining customer trust and operational excellence.
HighSee continuously monitors CDN and Media Server traffic, helping TELCOs detect and resolve bottlenecks that may impact performance.
By analyzing traffic patterns, latency, and throughput, it ensures content is delivered efficiently—enabling faster issue resolution and more reliable service delivery.
SLA and Benchmarking.
HighSee helps TELCOs track SLA compliance and benchmark performance against industry standards, ensuring that service quality meets or exceeds customer expectations.
Reduce Interconnect Traffic, Evaluate Cache Hits.
TELCOs must balance investments and performance by evaluating the benefits of deploying local media servers to reduce interconnection traffic, while also measuring the share of traffic served locally.
HighSee supports this process by enabling the evaluation of local media server deployments to reduce interconnection traffic, while accurately measuring the proportion of traffic delivered locally. In addition, it provides valuable insights to foster close collaboration with CDN and media server providers for latency-sensitive services such as cloud gaming and live sports streaming.